Refund and Returns Policy
Wrong size? Not what you were looking for? At NEAT our main priority is your satisfaction. Exchanges and returns are offered within 14 days of receiving your order or in-store purchase.
You can return your unwanted item for store credit or a refund to the original payment method. An exchange is offered to any other item available in-store or online. You are required to pay the difference in price should there be any.
Please note the following rules to our return and exchange policy:
1. Discounted items are final and cannot be returned or exchanged.
2. Returned items or exchanged items must have tags still on and in original packaging.
3. Returned or exchanged items must have no visible signs of wear or use.
4. Undergarments and jewelry are final sale and prohibited from return or exchange for hygienic purposes.
5. Delivery will be taking time based on order type and quality available, we do not guarantee any fixed timeline for delivery.
6. Delivery charges are refundable only in the following circumstances
1. Your order has been lost
2. Your order has been damaged
3. The incorrect item has been shipped to you